Erysee’s 60-Day Return& Exchange Policy

We hope you love what you've ordered! If for any reason you are not completely satisfied with your purchase, you may contact us within 60 days from the delivery date to return/exchange items that are unused and in original condition.

• 1.Items returned without authorization will not be accepted. The time frame for return & exchange must not exceed 60 days from when the original order was received.
• 2.All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
• 3.When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
• 4.Clearance items are final sale and cannot be returned or exchanged.

How do I make a return/exchange?

Email us at [email protected] and let us know your order number. Our customer service representatives determine eligibility for refunds and exchanges.

Once our customer service has approved your request and provided our return/exchange address to you, please initiate the return/exchange within 7 days by following our instructions. It's better to use the shipping method providing tracking information as well as a signature, so delivery can be confirmed.
(If the item to be returned/exchanged is shipped without a tracking number, the customer will be liable once the item is lost by the carrier and no refund will be issued.)

When we receive your return, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

Refunds

Due to additional quarantine measures around return shipments, returns will be processed within 5 business days from the receipt of your return package. Please allow up to 5 additional business days for the funds to be credited to your original payment method.

• 1.Personalized items are non-refundable.
• 2.Items that were worn, damaged, altered or sent to you as replacement/exchange are not refundable.
• 3.The original shipping fee and insurance are non-refundable.