Where is your company located?
Our head office is in San Francisco, CA, United States. Our design and manufacturing are located in Hong Kong.
Do you have any retail locations?
In order to provide the best quality jewelry at the most reasonable price, we only sell online.
Do you ship worldwide?
Yes! If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.
What is the material of your jewelry?
Our products are made out of the highest quality materials, including Brass, 925 sterling silver and then finished 5 times in gold with unique craftsmanship.
Do your charms all fit European style charm bracelets?
Yes, our charms fit all major brands of bracelets or necklaces including European style charm bracelets.
Are the stones real diamonds?
The stones are Lab-Created Gemstones.
Will this jewelry turn my skin green?
No, our jewelry will never turn your skin green. We have 5 times 18K gold finish, and it will last for several years. The quality has been verified by International Institution SGS.
Can I take a shower with this without fading? does It change color?
Every piece of jewelry deserves to be carefully maintained, which requires us to avoid wearing jewelry under some harsh conditions. Such as bathing / swimming / sports. Therefore, we do not recommend wearing jewelry when taking a bath.
How do I make changes after my order was placed?
Please email us at [email protected], our customer service will deal with your issue.
How do I change the currency?
At the top of our website you will see a currency widget where you can change the currency to one of the following: USD,CAD,EUR,GBP.
Which payment methods do you accept?
We accept PayPal Express, PayPal Credit, and all major credit cards.
How do you secure my payment information?
We take security very seriously and do not process any of your payment information ourselves. All payment related matters on Erysee are handled by PayPal and credit card company.
Is my personal information kept private?
How do I track my order?
Once your order has shipped from our warehouse, you will receive an email notification with a tracking number. You can use your email address to find updated tracking information by visiting the "Track My Order" page. Please note you will not get tracking information until your order is shipped, please allow for additional processing time currently due to extra safety messages around COVID-19.
How long until I receive my jewelry?
Some popular styles can be shipped out within 24 hours, while engraved or custom orders may take a 1-3 business days processing period required to process your order from the date your order is placed. Shipping time via the Standard Shipping Method is about 7-15 Business days